Maintenance / Support

ECC - ELIXIR Competence Center


Rasterpunkt has founded an ELIXIR Competence Center to provide optimal customer support.


 


Benefits for our customers:
(included in the STANDARD support contract)

• A 5-person team is ready to address customer needs, generate problem 
   definitions and correct errors
• Competent point of contact with fast response times for individual customer
   requirements
• Software updates are sent directly by mail
• Newsletter with information, tips and tricks is also sent by mail
• Direct connection to the ELIXIR development group
• FTP access to our download Server for every customer


PREMIUM SUPPORT (billable additional service):

• Remote – support in response to questions, problems etc. by WebEx
• Information by telephone during normal working hours up to 10 hours a
   month
• Rapid analysis of incorrect, defect or dysfunctional AFP resources by mail or
   telephone
• Comparison tests and analysis of print datastreams and/or AFP resources by
   mail or telephone
• 25% discount on ELIXIR courses including user meetings

Complete informationen is available here: PREMIUM SUPPORT